Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of individuals ("you," "your," or "user") who visit our website at food-jetspizza.click, place orders, create accounts, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, submitting an order, or creating an account, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

1. About Us and Contact Information

Jet's Pizza operates as a food service business providing pizza and related food products to customers in the United States. For all privacy-related inquiries, requests, or concerns, you may contact us using the following details:

For privacy-specific inquiries, please use the subject line "Privacy Request" in your email to ensure prompt handling by our designated privacy team.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at food-jetspizza.click
• Online ordering systems and platforms linked to our website
• Email, telephone, or written communications with our team
• Loyalty or rewards programs affiliated with our services
• Marketing campaigns, promotions, contests, or surveys
• Any other digital or physical touchpoint where we collect your data

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you visit.

3. Information We Collect

We collect various types of personal information depending on how you interact with our website and services. The categories of data we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personal identifiers such as:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (if provided for age verification or promotional purposes)

3.2 Payment and Financial Information

To process your orders, we collect payment-related information. Please note that full payment card details are processed by secure, PCI-DSS compliant third-party payment processors. We do not store complete credit or debit card numbers on our servers. We may retain:

• Last four digits of your payment card
• Card type (e.g., Visa, Mastercard)
• Billing ZIP code for verification
• Transaction reference numbers and order history

3.3 Order and Transaction Data

We collect information related to your purchases and food orders, including:

• Items ordered and customizations
• Order dates, times, and frequencies
• Delivery or pickup preferences
• Special instructions or dietary preferences
• Order confirmation numbers and receipts
• Refund or complaint history

3.4 Usage and Technical Data

When you browse our website, we automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (how you arrived at our site)
• Search terms used on our website
• Click patterns and interactions with website elements
• Date and time of access

3.5 Location Data

To facilitate delivery services and help you find your nearest Jet's Pizza location, we may collect:

• Precise geolocation data (if you grant permission through your device or browser)
• Approximate location based on your IP address
• Delivery address coordinates used for routing

3.6 Communications Data

If you contact us directly via email, phone, or online contact forms, we may collect and retain:

• The content of your messages and correspondence
• Call recordings (if applicable and where permitted by law)
• Feedback, complaints, and dispute resolution records
• Customer service interaction logs

3.7 Marketing and Preference Data

If you subscribe to our newsletter, promotional offers, or loyalty programs, we collect:

• Marketing communication preferences
• Opt-in and opt-out records
• Survey responses and feedback
• Coupon and promotional code usage

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For detailed information about our cookie practices, please refer to Section 9 of this Privacy Policy. Types of data collected through cookies include session identifiers, browsing preferences, and analytics data.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Order Processing and Service Delivery

• Processing and fulfilling your food orders
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and delivery notifications
• Managing your account and account preferences
• Processing refunds, returns, or exchanges
• Responding to customer service inquiries and resolving disputes

4.2 Business Operations and Analytics

• Analyzing website traffic, usage patterns, and user behavior to improve our platform
• Conducting internal research and development of new products or features
• Monitoring and maintaining website performance and security
• Detecting, preventing, and investigating fraudulent activity, security breaches, or violations of our Terms of Service
• Conducting quality assurance and operational audits

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and newsletters (with your consent or where permitted by law)
• Personalizing your experience on our website based on your order history and preferences
• Retargeting advertising through third-party platforms
• Running contests, sweepstakes, surveys, and loyalty programs
• Measuring the effectiveness of marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our legal rights and Terms of Service
• Establishing, exercising, or defending legal claims
• Maintaining records for tax, accounting, and financial reporting obligations

5. Legal Basis for Processing

We process your personal information based on the following legal grounds under applicable United States law:

• Contractual Necessity: Processing necessary to fulfill your food orders and provide you with our services
• Legitimate Interests: Processing for fraud prevention, security, analytics, and improving our services, provided such interests do not override your privacy rights
• Consent: Where you have provided explicit consent, such as subscribing to marketing communications or enabling location tracking
• Legal Obligation: Processing required to comply with applicable laws, regulations, or lawful court orders

Where applicable under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), we are committed to fair information practices and transparent data handling.

6. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business. These parties are contractually obligated to protect your data and may only use it for the specific services they provide to us. Such service providers include:

• Payment processors: To securely handle financial transactions
• Delivery and logistics partners: To facilitate order delivery to your address
• Cloud hosting and data storage providers: To maintain our website and databases
• Email and marketing platforms: To send promotional communications
• Analytics providers: Such as Google Analytics, to analyze website traffic and usage
• Customer support platforms: To manage customer service interactions
• Fraud detection and security services: To identify and prevent unauthorized activity

6.2 Legal and Regulatory Disclosures

We may disclose your personal information when required or permitted by law, including:

• In response to a court order, subpoena, or lawful request by government authorities
• To comply with applicable federal, state, or local laws and regulations
• To protect the rights, property, or safety of Jet's Pizza, our customers, or the public
• In connection with investigations of suspected fraud, illegal activity, or violations of our Terms of Service

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email and/or a prominent notice on our website prior to any such transfer, and any new owner will be required to honor the commitments made in this Privacy Policy.

6.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent to do so, such as participating in co-branded promotions or referral programs.

7. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text
• Access Controls: Personal data is accessible only to authorized employees and service providers who have a legitimate need to access it
• PCI-DSS Compliance: Our payment processing systems adhere to Payment Card Industry Data Security Standards
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems
• Firewalls and Intrusion Detection: We maintain network security tools to detect and prevent unauthorized access
• Data Minimization: We collect only the minimum amount of personal data necessary for our stated purposes

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable laws, including the California Consumer Privacy Act (CCPA/CPRA) and other applicable state privacy laws.

8.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it has been shared.

8.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. You may also update your account information directly through your profile settings on our website.

8.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may be required to retain certain data to comply with legal obligations, resolve disputes, prevent fraud, or fulfill contractual commitments.

8.4 Right to Opt-Out of Sale or Sharing

We do not sell personal information as defined under the CCPA/CPRA. However, we may share certain data with advertising partners for cross-context behavioral advertising. You have the right to opt out of such sharing by contacting us or using available opt-out mechanisms.

8.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another service provider where technically feasible.

8.6 Right to Limit Use of Sensitive Personal Information

Where we collect sensitive personal information (such as precise geolocation data), you have the right to limit its use and disclosure to purposes necessary to perform our services.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your rights under applicable privacy laws.

8.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days in total), we will notify you of the extension and the reason for it. We may need to verify your identity before processing certain requests. You may also authorize an agent to submit a request on your behalf, provided the agent can demonstrate appropriate authorization.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device by your web browser.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being placed. Please note that disabling certain cookies may impact your ability to use some features of our website, such as placing orders or maintaining a logged-in session.

For more detailed information about our cookie practices, including how to opt out of specific tracking technologies, please refer to our full Cookie Policy available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our retention periods are as follows:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

11. Children's Privacy

We are committed to protecting the privacy of minors. Our website, online ordering platform, and marketing communications are not directed at children under 18 years of age. We do not knowingly solicit, collect, or retain personal information from individuals under 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Our policy extends this protection to all individuals under 18 years of age.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), which became fully effective on January 1, 2023.

Under the CCPA/CPRA, California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Non-discrimination for exercising their privacy rights

As stated in this policy, we do not sell personal information to third parties for monetary consideration. We may share personal data for cross-context behavioral advertising, and California residents may opt out of such sharing by contacting us.

To submit a CCPA/CPRA request, please email us at [email protected] with the subject line "California Privacy Request." You may also authorize an authorized agent to make a request on your behalf in compliance with CCPA requirements.

13. Other State Privacy Rights

In addition to California, several other U.S. states have enacted comprehensive consumer privacy laws. If you reside in any of the following states, you may have similar rights regarding your personal information:

• Virginia: Consumer Data Protection Act (CDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Data Privacy Act (CTDPA)
• Utah: Consumer Privacy Act (UCPA)
• Texas: Data Privacy and Security Act (TDPSA)
• Florida: Digital Bill of Rights
• Oregon: Consumer Privacy Act (OCPA)
• Montana: Consumer Data Privacy Act (MTCDPA)

We are committed to honoring privacy rights available to consumers under applicable state laws. Please contact us at [email protected] to submit a privacy request under your state's applicable law.

14. Federal Consumer Protection

Our privacy practices are also subject to the jurisdiction of the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce. We are committed to maintaining transparent privacy practices and honoring the representations made in this Privacy Policy. Any material inconsistency between our stated practices and our actual data handling may constitute an unfair or deceptive trade practice under federal law.

15. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected and processed within the United States. However, some of our third-party service providers may be located in or operate systems in other countries. When we transfer personal information internationally, we take appropriate measures to ensure that such transfers are conducted in compliance with applicable law and that adequate data protection standards are maintained.

If you access our website from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States.

16. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as payment gateways or delivery tracking tools). These third-party services have their own independent privacy policies, and we have no control over their data collection, use, or storage practices. We encourage you to review the privacy policies of any third-party sites or services you access through links on our website.

Our inclusion of a link to a third-party website does not imply our endorsement of that website's privacy practices or content. We are not responsible or liable for any information you provide to third-party websites accessed through our site.

17. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT browser signals. However, you can manage your tracking preferences through your browser settings and by opting out of specific third-party analytics and advertising services as described in our Cookie Policy section.

18. How to File a Complaint

If you believe your privacy rights have been violated or you have a concern about how we handle your personal information, we encourage you to contact us first so we can attempt to resolve your concern:

• Email: [email protected] (Subject: "Privacy Complaint")

We will acknowledge receipt of your complaint within 10 business days and work to resolve it within 45 days.

If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or with the California Attorney General's Office at oag.ca.gov/privacy/ccpa.
• Other States: Please contact your state's Attorney General office or applicable consumer protection authority to file a privacy-related complaint.

19. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website at food-jetspizza.click with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our homepage or order page

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

This Privacy Policy was last updated on May 6, 2026, and is effective as of that date. All previous versions of this Privacy Policy are superseded by this document.